Mobile Privacy Policy
Rev. 1/2023
You provide important information about yourself when you do business with our financial institution. This information is important because it helps us get a better picture of your needs, provides better service, and complete your transactions more effectively. Federal regulations require us to inform you of the types of information we collect, as well as how and with whom we share the information.
Below is an outline of our information sharing policy:
- Information Sharing With Non-Affiliated Third Parties
- A. Categories of Information We Collect
- We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or forms;
- Information about your transaction with us, our affiliates or other;
- Information we receive from a consumer reporting agency
- B. Categories of Information We Disclose
- We do not disclose any nonpublic personal information about your customers or former customers to anyone except as permitted by law unless the customer expressly authorizes or requests it.
- C. Categories of Parties to Whom We Disclose
- We are permitted by exceptions to the opt-out requirements to disclose information to service and processing providers without seeking customer approval. We do not disclose nonpublic personal information to joint marketing firms, unless the customer expressly authorizes or requests it.
- D. Service Provider / Joint Marketing Exception
- We choose carefully the companies that provide services for us (such as service and processing providers, check printer or marketing services). These companies are contractually required to adhere to our strict standards of information security and confidentiality. They are not allowed to use our customer information for any purpose other than the intended service.
- We may disclose the information we collect, as described above, to companies that provide service and processing, perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements, as permitted by law or the customer expressly authorizes or requests it.
- Information Sharing With Companies in Our Corporate Family (Affiliates). Under the Fair Credit Reporting Act, we are permitted by law to share within our family of companies information concerning a customer’s account history and experiences with us. We are a part of a corporate family; therefore, we do have affiliates that we may share nonpublic personal information with. These affiliates are the Eden Financial Corporation.
- Confidentiality, Security and Accuracy. All our employees are governed by a code of conduct that includes the responsibility to protect the confidentiality of customers’ financial and other personal information.
- Employees are bound by this Privacy Policy and are educated on implementing our security principles and practices. Only employees actively engaged in their assigned duties are authorized to access or use customer information. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
- We do not disclose information about our customers or former customers to anyone, except as outlined in the policy or as permitted or required by law, unless the customer expressly authorizes or requests it. Our strict policies for protecting customer information apply equally to active and inactive customers. In accordance with standard banking industry practice, and the Fair Credit Reporting Act, we share customer information with reputable information reporting agencies.
We work to ensure that the information concerning you is accurate in all aspects. If we become aware of inaccuracies in our records, we will take prompt steps to make appropriate corrections.
Why do we request access to personal information?
The application requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account. It is important for you to understand that before granting access to this information you will be prompted to give the application that permission. If you do not wish to grant that permission, you may decline. If you later change your mind, those permissions can be updated in your device’s settings.
Some possible examples of information your app may request access to are: Location: Your location is used to prevent fraudulent activity and to display locations near you. Contacts: Allowing access lets you add contacts to use with features that allow you to send money via your mobile app. We will only add the contacts you choose and that information will not be shared. Camera: This app uses your camera to capture check images, take picture of receipts, scan ID, scan authorized QR codes and to conduct video chat.
Notice: Texas Financial Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Texas Financial Bank should contact the Texas Department of Banking through one of the means indicated below:
In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300 / Austin, TX 78705-4294
Phone No: 877/276-5554; Fax No: 512/475-1313
Email: consumer.complaints@dob.texas.gov
Website: www.dob.texas.gov
